The concept of HelpCrunch originated from our comprehensive experience taking care of on the internet businesses. Utilizing detached devices and interaction networks to chat with the clients often resulted in chaotic interactions – some discussions got repeated, missed, neglected or out of context.
Speaking to others, we realized that it’s a typical trouble for Internet-based services as well as that’s how we determined to develop a solution that would certainly make consumer interaction organized, pertinent and also constant.
HelpCrunch combines numerous communication networks– live conversation online, in-app messenger, email and also sms – and live client information in one system. With insights right into customer accounts, the company can choose the most ideal message and also communication channel to reach them properly in order to generate and manage top quality leads, transform energetic individuals into paying consumers, increase repeat sales, or re-engage the consumers.